Shipping policy

General Shipping Information

All of our local orders are handled and delivered through Pakistan’s most trusted logistics companies with a wide delivery network for shipment purposes. We offer both COD (Cash on Delivery) and non-COD options nationwide. Please specify the preferred option at the time of placing the order.

For international orders, we have tied up with the best logistic partners to handle and deliver your orders. Please select the country at the time of placing the order to know the delivery charges for your respective location.

Payment Terms

  • Safe and secure credit and debit card payment for Visa and MasterCard holders.
  • Western Union (Please email at info@jootishooti.com for more details)
  • Bank Transfer
  • COD (Cash on Delivery)

Order Confirmation and Shipping

As soon as the order is placed, you receive an email, please ensure you provide a valid email address at the time of placing the order. You will receive a text message or call for order confirmation, please be sure to reply to that. Once confirmed, your order is sent for processing. We will provide you with the tracking ID for your shipment and any other assistance you may require.

Please note we do not require order confirmation from our regular customers, their order is directly sent for processing once its received.

To ensure smooth order processing and prevent delays, any unpaid order placed on our website with a value of Rs. 20,000/- or above will require an advance payment.

 Customers must either:

1. Pay 50% of the total order value upfront, or

2. Settle the full amount in advance

Orders will only be processed and fulfilled upon receipt of the advance payment. This policy is in place to maintain efficient operations and serve our customers better.

For further assistance, please contact our support team.

Delivery Time

Each pair ordered is hand-made with love and care. Please note that the delivery time varies based on the design and size availability of the order placed.

For items in stock (Ready to Ship), your order is dispatched in 1-3 business days of confirming the order (Local and International).

For Made to order designs, your order is dispatched after 5-7 business days of confirming the order (Local and International).

For out of stock design or size, or customized orders, delivery time will be communicated over phone/email address provided by our team member, but generally it takes 3 weeks for us to dispatch your products (Local and International).

For urgent orders, please email us at customercare@jootishooti.com or call/WhatsApp us at 031-111-56684 and our team member will get back to you as soon as possible.

Once your order is dispatched, it will reach you within 3-4 business days. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company but will help you track down a package through our partner courier services.

Kindly note there might be a delay during National holidays or any lockdown in the city/country.

PLEASE NOTE: JootiShooti is free of any liability of damage caused during the shipment of the product as we ship through third parties.

 

International Orders

For international orders, we have tied up with the best logistic partners to handle and deliver your orders. Please select the country as the time of placing the order to know the delivery charges for your respective location. 

Each pair ordered is hand-made with love and care. Please note that the delivery time varies based on the design and size availability of the order placed.

For items in stock (Ready to Ship), your order is dispatched in 1-3 business days of confirming the order (Local and International).

For Made to order designs, your order is dispatched after 5-7 business days of confirming the order (Local and International).

For out of stock design or size, or customized orders, delivery time will be communicated over phone/email address provided by our team member, but generally it takes 3 weeks for us to dispatch your products (Local and International).

For urgent orders, please email us at customercare@jootishooti.com or call/WhatsApp us at 031-111-56684 and our team member will get back to you as soon as possible.

Once your order is dispatched, it will reach you within 7-10 business days. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company but will help you track down a package through our partner courier services.

Kindly note there might be a delay during National holidays or any lockdown in the city/country.

PLEASE NOTE: JootiShooti is free of any liability of damage caused during the shipment of the product as we ship through third parties.

  • Please note a Kg holds up to 2 pairs, depending on shoe type and size ordered.
  • If you wish to have your order mailed to you in a shoe box, please note that volumetric weight will be applied hence extra shipping charges might be applicable.
  • For countries not mentioned on the website, please email us at customercare@jootishooti.com or call/WhatsApp us at 031-111-56684 for details regarding that.
  • The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. These are to be borne by the customer. JootiShooti has no control over these charges, nor can JootiShooti predict what they may be.

Payment Terms for International Order

We provide the following payment facilities for our international customers:

  • Safe and secure credit and debit card payment for Visa and MasterCard holders
  • Bank Transfer
  • Western Union (Please email at customercare@jootishooti.com or call/WhatsApp us at 031-111-56684 for more details)
  • PayPal (Please email at customercare@jootishooti.com or call/WhatsApp us at 031-111-56684 for more details)